American customers: Packages in the US are shipped via USPS First Class and Priority Mail twice a week. Please allow 8 to 12 days for your parcel to arrive.

Canadian customers: Your orders are sent via Canada Post letter or parcel post. Please allow 8 to 12 days for your parcel to arrive, and wait up to 3 weeks before contacting us. 

International customers: Estimated delivery dates are listed below the shipping price when you checkout. We have two possible services. International First Class is for packages under 2 kilos and takes approx 10-40 days to arrive depending on your location. International Priority is a bit faster and should arrive at your destination in approx 8-20 days. Both services include tracking for *most* destinations.

Most shipping services we offer come with a tracking number. This will be sent to you via email you once the order has been processed in our warehouse.

If the above mentioned waiting times have elapsed, please message us about your delay. We’ll be happy to work with you to figure out a solution.

For physical goods: We grant refunds for physical items like print patterns and kits if they are returned to us in sellable and unopened condition within 30 days of purchase. Please contact us prior to shipping back your order to make sure you are eligible for a refund. 

For digital goods: We cannot issue refunds on digital goods like PDF patterns and courses if they have been downloaded or watched. If you have not downloaded your file and would like a refund, please contact us.